How to Define a Problem and Identify Its Root Cause

  • Author: Pam Green
  • Course time: 8 minutes
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Category: problem-solving
Series: steps-to-problem solving

Identifying the exact cause of a problem can be tricky. Even for issues that seem simple, it’s common to jump to conclusions and misidentify why they’re happening.

In this micro course, you’ll explore root cause analysis—a systematic approach to defining a problem and identifying its root cause.

  • Video time: 4.75 minutes
  • Additional Resources: Checklist for how to get started with segmentation