Handling Difficult Reactions to Feedback

  • Author: Pam Green
  • Course time: 19 minutes
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Category: team management
Series: performance management

One of the top reasons managers avoid giving feedback is that they’re afraid of employees’ reactions. Feedback conversations can be awkward or uncomfortable as-is—let alone when an employee gets defensive, cries, or lashes out in response. 

In this micro course, you’ll learn best practices to handle five of the most common—and most difficult—reactions to feedback. This guide will help you build confidence in handling the worst-case scenarios professionally and effectively. 

  • Video time: 5 minutes
  • Additional Resources: Checklist familiarizing you with difficult reactions