Conflict Resolution Tips and Techniques

  • Author: Pam Green
  • Course time: 8 minutes
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Category: TEAM Management
Series: resolving conflict

The absence of conflict doesn’t determine your team’s success. Your ability to work through conflict constructively and respectfully does.

That’s why in this micro course, you’ll learn a few essential tips to follow when mediating or resolving a conflict between employees. You’ll then be armed with six techniques to moderate discussions between feuding employees to keep the conversation productive and moving forward. 
  • Video time: 5.25 minutes
  • Additional Resources: Checklist for third-party mediation to resolve conflict