6 Steps to Mediate Conflict Between Employees

  • Author: Pam Green
  • Course time: 9 minutes
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Category: Team Management
Series: Resolving Conflict

Team dynamics are suffering from arguments and interpersonal conflicts between coworkers. Work progress is slowing to a crawl and the situation is threatening your work environment. As a manager or boss, what do you do? 

The time has come to step into the role of mediator and develop a resolution to the problem. In this micro course, you'll learn what's involved in the role of mediator and how to prepare for mediation, followed by six steps to mediate conflicts between employees successfully. 

  • Video time: 5 minutes
  • Additional Resources: Checklist for mediating a conflict between two coworkers