Dealing With Frustrated or Angry Employees
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Author: Pam Green
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Course time: 9 minutes
Category: TEAM Management
Series: RESOLVING CONFLICT
Series: RESOLVING CONFLICT
In this micro course, learn how to deal with frustrated or angry employees effectively.
Explore four steps you can take to defuse a tense situation followed by a few do’s and don’ts for de-escalation.
Explore four steps you can take to defuse a tense situation followed by a few do’s and don’ts for de-escalation.
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Video time: 4.75 minutes
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Additional Resources: Checklist of conflict resolutions steps