Dealing With Frustrated or Angry Employees

  • Author: Pam Green
  • Course time: 9 minutes
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Category: TEAM Management

In this micro course, learn how to deal with frustrated or angry employees effectively. 

Explore four steps you can take to defuse a tense situation followed by a few do’s and don’ts for de-escalation.

  • Video time: 4.75 minutes
  • Additional Resources: Checklist of conflict resolutions steps