LESSON SERIES

Scenario #2

Having Difficult Conversations


1. Read the scenario.
2. Select the best answer.
3. Reflect on your decision.

What to do with Jacqueline?



Alan is a seasoned leader heading a project team in a fast-paced company. The team has been working tirelessly on a critical project with tight deadlines. Recently, Alan has noticed a decline in the performance of one team member, Jacqueline. Concerned about the impact on the overall project, Alex realizes it's time for a difficult conversation. As a leader, Alex understands the importance of addressing issues promptly to maintain a healthy team dynamic. However, approaching Jacqueline about performance concerns is no easy task. Alex decides to schedule a one-on-one meeting with Jacqueline to discuss the matter privately.

How do you respond?

Option A

It's best to hit the nail squarely on the head. It's important to be direct, and to the point. This will keep the conversation at a professional level.

Option B

The best approach will be to start by articulating the presenting challenges, clarify goals, pausing for Jacqueline's thoughts, and together working on a plan forward.

Option C

Since you've created a team charter, the best approach would be to allow the team to hold Jacqueline accountable. During your conversation, you could focus on her deliverables and other matters.

Wait..we've got a course for that.

Developing Your Team Through Coaching

First, you’ll learn the difference between what coaching is—and what it is not. Second, you’ll get an overview of what activities are involved in coaching. Finally, you’ll learn about a practical model that you can use to structure and drive your coaching conversations.